The rule in one line
An account is considered inactive once it has not been signed into for 360 consecutive days - just under a year. At that point we reserve the right to close the account and forfeit whatever balance is left on it, after emailing you a warning 30 days in advance.
This comes from section 28 of the Terms of Service, which is the authoritative version if you ever need to check the exact wording.
For almost everyone this is a non-issue. One sign-in resets the clock completely. You do not need to earn anything, complete an offer or cash out - simply logging in is enough, and it buys you another 360 days.
What counts as activity
The clock runs from your last sign-in, not from your last earning or your last withdrawal. That distinction matters in both directions:
- If you log in regularly but have not earned in months, you are active. Nothing is at risk.
- If you earned heavily a year ago and then never came back, the clock has been running the whole time, however large the balance is.
Leaving a balance sitting untouched is the situation the rule is really aimed at, so if you have coins parked in an account you rarely open, that is the case to keep an eye on.
What you get warned with
We attempt to email your registered address 30 days before any action is taken, so you have a full month to sign in and stop the process.
The practical consequence is that your email address needs to still work. If you registered with an address you have since abandoned, the warning goes nowhere and the first you would know about it is finding the account gone. If your email has changed, update it on your account page - it takes a few seconds and it is the single most useful thing you can do here.
What is lost if an account is closed
| What goes | Detail |
|---|---|
| Your balance | Any remaining coins are forfeited and cannot be recovered or paid out afterwards. |
| Your XP and tier | Lifetime XP and the account tier it unlocked go with the account. |
| Your referral network | Your referrals and the commission tier you had built up are lost. See how commission tiers work. |
| Lottery tickets | These expire weekly regardless, so nothing extra is lost here. |
The obvious advice. If you are stepping away and you have a balance worth withdrawing, cash it out before you go rather than leaving it to sit. Gift cards start at $1.00 with no fee, so there is rarely a reason to leave a balance behind - see the fee breakdown.
Frequently Asked Questions
Is the account deleted automatically at 360 days?
No. The Terms give us the right to close it, they do not oblige us to. Plenty of long-dormant accounts are still there. Treat 360 days as the point from which the balance is no longer guaranteed rather than a countdown to automatic deletion.
Can I get a closed account or its balance back?
No. Once an account is terminated under this rule the balance is forfeited, which is precisely why the 30-day email notice exists.
Do coins expire on their own while the account is active?
No. Coins have no expiry date of their own - they only ever disappear with the account. If your balance dropped without you cashing out, that is something else entirely: see why your balance decreased.
I want to leave. Should I just stop logging in?
Better to close the account properly - it removes your data rather than leaving it dormant for a year. See the account deletion policy, and withdraw your balance first, because deletion does not pay it out.
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