Don't Panic! Here is how to get your reward.

If you have completed an offer but haven't received your reward, please follow these steps. Most issues can be resolved quickly by contacting the correct party. Before you start, check why an offer did not track - the cause is usually a setting at the moment you clicked through.

Important First Step

Please allow up to 24 hours for rewards to credit. Sometimes there are delays between the game provider and our system.

What Information Do You Need?

After 24 hours only the partner can verify a completion, because we have no access to their tracking data - see how to contact support for where the boundary sits. When you contact the offer provider, providing detailed evidence is crucial to speed up the process. Make sure to include:

• Offer Name & ID: The exact name of the app or survey you completed.
• Date & Time: When you started and when you finished the task.
• Proof of Completion (Very Important!): Screenshots showing you reached the required level, the "Thank You" screen of a survey, or the registration confirmation email. Without proof, it is difficult for them to verify your claim.

Contacting the Offer Partner

Since the offers are managed by our partners (like Torox, MyChips, etc.), they are the only ones who can verify your completion and release the credits. You must contact them directly through their support walls.

Offerwall Support Instructions:

• Torox: Open the offerwall → "My Activity" → Select offer → "Missing Credits?". Or email: [email protected]
• MyChips: Click the "Support" button at the top right of the offerwall.
• MM Wall: "In Progress" tab → Select offer → "Support". Email: [email protected]
• AyetStudios: Menu (top left) → "Reward Status" → Select offer → "Submit support ticket". Email: [email protected]
• Lootably: "Support" tab (top right) → Send Lootably ID to [email protected]
• Adscend Media: "Support" (top right) → "Offer History" → "Missing Points?".
• Revlum: Select offer → "Report a problem".
• AdGate Media: Menu (top left) → "Reward Status" → Select offer → "Contact".
• AdGem: "Reward Status" → Select offer.
• TimeWall: Chat icon (bottom right) on their site.
• Farly: Email: [email protected]
• HangMyAds: Email: [email protected]

Survey Support Instructions:

• BitLabs: Menu (top left) → "Reward History" → "Help".
• CPX Research: Menu (top left) → "Help" → "Open ticket".
• TheoremReach: Contact Page or [email protected]
• TapResearch: Support Page
• Pollfish: Contact Page
• Prime Surveys: Support link inside the survey page.
• InBrain.ai / Samplicious: No direct user support available.