Understanding Chargebacks (Offer Reversals)

A "chargeback" (also known as an offer reversal) occurs when an offer provider reverses a reward that was previously credited to your account. This means the amount is deducted from your balance - see why your balance decreased for the other reasons a balance can drop. You can see these transactions in the "Chargebacks" tab of your Transaction History.

Why do chargebacks happen?

Chargebacks are initiated by our offer partners, not by Shark Earnings. This almost always happens when, during a post-completion quality check, the provider determines that the task was not completed according to their standards. Common reasons include:

• Low-Quality or Rushed Survey Answers: Providing inconsistent, nonsensical, or rushed answers in a survey.
• Incorrect Information: Using false information to qualify for an offer.
• Early Uninstallation: Uninstalling an app shortly after the reward was credited, before the required period.
• Not Meeting Game Level Requirements: Not reaching the specific in-game milestone as described in the offer instructions. Game offers rarely pay for partial progress - see the offer types guide.
• Fraudulent Activity: The provider detecting the use of a VPN or other fraudulent methods. See the VPN and proxy policy.

How to Dispute a Chargeback?

Important: Since chargebacks are initiated by the offer partners (advertisers) and NOT by Shark Earnings, we do not have the authority to reverse their decision.

If you believe the reversal was an error and you completed the task honestly, you must contact the partner directly.

Contact List for Disputes

Below is a list of direct contacts for our partners. Please include your User ID and proof of completion when contacting them - this article covers exactly what evidence to send.

Offerwall Support Instructions:

• Torox: Open the offerwall → "My Activity" → Select offer → "Missing Credits?". Or email: [email protected]
• MyChips: Click the "Support" button at the top right of the offerwall.
• MM Wall: "In Progress" tab → Select offer → "Support". Email: [email protected]
• AyetStudios: Menu (top left) → "Reward Status" → Select offer → "Submit support ticket". Email: [email protected]
• Lootably: "Support" tab (top right) → Send Lootably ID to [email protected]
• Adscend Media: "Support" (top right) → "Offer History" → "Missing Points?".
• Revlum: Select offer → "Report a problem".
• AdGate Media: Menu (top left) → "Reward Status" → Select offer → "Contact".
• AdGem: "Reward Status" → Select offer.
• TimeWall: Chat icon (bottom right) on their site.
• Farly: Email: [email protected]
• HangMyAds: Email: [email protected]

Survey Support Instructions:

• BitLabs: Menu (top left) → "Reward History" → "Help".
• CPX Research: Menu (top left) → "Help" → "Open ticket".
• TheoremReach: Contact Page or [email protected]
• TapResearch: Support Page
• Pollfish: Contact Page
• Prime Surveys: Support link inside the survey page.
• InBrain.ai / Samplicious: No direct user support available.

We hope your problem will be resolved soon!